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FAQs

What is the delivery delay ?

Parcels are generally shipped within 2 days of receiving payment. They are shipped via Colissimo with a tracking number and delivered without requiring a signature.

What are your delivery methods?

Free delivery is offered for orders over €70. Parcels are generally shipped via Colissimo with a tracking number and delivered without requiring a signature.

Can I return my order?

You have 14 days after receiving your order to contact us and send your return to the address we will have provided you by email with all the instructions to guarantee the refund of your order.

What payment methods are accepted?

We accept credit cards (Visa, Mastercard and American Express) and payment with Paypal.

Is the payment secured ?

We use SSL technology, which allows us to encrypt sensitive information. Our HTTPS-certified site is therefore unable to read your information, whether it be your first and last name or details about your payment method.

How can I contact customer service?

You can contact us via email at hello@onamaste.com

or by phone at +33172408820